Rolling
development
Workforce development is widely regarded as a key way of keeping staff, seeing better results and generally engaging your people.
With the commercial world becoming more and more challenging I wanted to give another option to companies looking to develop people and themselves into the future.
So rather than having a one off workshop once maybe twice a year for a selection of people, why not choose your own modules from the list below and schedule them in on a monthly or bi monthly basis. Not only does it allow you flexibility and end the stress of making sure everyones diary is lined up for a day of no work it means that you can pay for it in blocks. 50% of your total blocks paid and then pay monthly for the rest.
Doing this will keep the ongoing training at the forefront of your teams mind and become habit which will help ensure they retain information.
Each module is 1-1.5 hours long and easily delivered in person or on Zoom.
General
EQ- 1.5Hrs
EQ is the most underrated skill in management. Understanding EQ and the ability to recognise it in other will be hugely useful for any seasoned or new manager. Blue chips have been looking for people with high EQ for years now and its time for SMEs to understand it. Retaining talent and building the business will be a result.
Recognising personalities- 1Hr
Companies have spent thousands on “Rapid personality tests", they’re bullshit! So many things will change the outcome of those from day to day. In this module you’ll learn how to easily identify the personalities of your team and how to engage them to engage them properly.
Protecting Mental Health- 1Hr
With mental health becoming more and more challenged today this module will take a whistle stop tour in to how we can start to protect our mental health at work and that of those around us.
Dealing with Complaints- 1Hr
Meeting & Greeting-
1Hr
Telephone Basics- 1Hr
This is one of the hardest skills to grasp and it will take time. This module will give you tips and tricks to get the customer on side and to turn it into a positive.
An art that seems to be getting lost and can make or break your relationship with your client. People make over 30 assumptions in the first 30 seconds of meeting. So let’s give you the best chance to start a relationship that’s profitable.
Branded Customer Service- 1.5Hr
Customers know what they expect in today’s world and the same old choreographed customer service doesn’t go far enough for excellence. The most successful businesses are creating their own branded customer service that their customers are recognising.
Qualifying Clients- 1.5Hr
Qualifying clients and potential customers is critical to understand what they want vs what they need. Figure that out and it’ll go a huge amount to helping you shape a deal, product or service that they’re willing to pay for.
Interaction on the telephone is hard. And in this modern world people often find it hard. So this module will teach you to make the right impression and help your client/ customer feel at ease doing business over the phone.
Account Management-1.5Hr
Looking after specific accounts is hugely important to a business. So this module will look at how blue chips have mastered account management through communication, awareness and strategy.
Client Communication-1.5Hr
Asking for the business- 1.5Hr
I have seen too many deals and customers disappear because ethe communication didn’t work. This module will look at establishing a basic comms structure for your clients and allow for bespoke elements that work for specific clients whilst not being disruptive to your embedded process.
I have seen too many deals and customers disappear because ethe communication didn’t work. This module will look at establishing a basic comms structure for your clients and allow for bespoke elements that work for specific clients whilst not being disruptive to your embedded process.